Acquiring the “New-Normal” in Logistics Operations
Undoubtedly, the past couple of months have been the most difficult phase for every business owners. The ongoing Covid-19 pandemic accompanied by the fear of transmission through physical contact had somehow given the business operations an unexpected halt. Fortunately, with the joint effort of the frontline health workers and common people, things are getting back to normal, but of course with some safety measures and restrictions.
Business houses are resuming their production and distribution activities only after complying with the safety guidelines as stated by the Healthcare authorities.
In this post, you will get to learn about some of the important alterations done in delivery service business activities currently to ensure the full safety of the employees as well as the customers.
You need to keep in mind that these measures are the “new normal” in trucking and other areas which you must get accustomed to as soon as possible for your own good
A Concrete Plan
The moment you decide to recommence your courier delivery service business, the first thing you need to do is plan strategically regarding what procedures must be deployed as you reopen. Your employees must be afraid like any other person to join work since the source of transmission is still a mystery. So, you need to explain and teach them the new safety measures that you are going to follow. Accountability is what they need before you shift your operations to this new-normal.
Health to be given the top-most priority
It is okay to start over all again with the production and marketing of your brand, but in no way, health should be compromised in the whole process. It must remain the “top-priority” and everyone related to the business i.e. customers, vendors, marketers, employees, owners need to obey the safety protocols. These include wearing masks, gloves, frequent sanitization (both premise and individual hand-sanitization), and social distancing. Remember, even if one customer or an employee falls sick, it is your business that is going to be hampered most.
Communication is the key
Since you have been detached with your customers and employees for 2-3 months, the communication gap must have grown. As things are new to you, so they are to your customers. So, don’t misunderstand their apprehensive behavior and instead reach out to them to know their expectations and ideas. Make yourself available to answer their queries and most importantly, thank them for their patience and for staying by you during the hard times.
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